For wholesale inquiries, please fill out the contact us page with your business name, location and any other additional information. We offer free wax scent samples.
We do not include receipts with shipments.
We are more than happy to exchange an item if there is something wrong with the order, or if the product has a defect.
We are not responsible for return shipping charges and the original shipping charges are not refundable.
If your product arrives broken due to shipping casualties, contact us within 3 days of delivery, and we will send a replacement.
We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.
Exchanges due to incorrect order, contact us within 3 days of delivery.
Return Process: Once we have received the return and it is approved, your exchange will be shipped out within 7-14 days.
Domestic shipping is free after you spend $50.
Once the order is received, we will ship out within 5 to 7 days.
We do not ship internationally at this time.
Your package will take 3 to 7 days to arrive.
You will receive a tracking number sent to your email when your package has shipped.
**Burn Bye Bye is not responsible for lost packages.